We process orders as quickly as possible and ship them to the address provided at checkout. Once your order ships, you will receive tracking information by email so you can follow the delivery status. Delivery times may vary depending on your location, the shipping carrier, and any carrier related delays.

Orders received before 12 PM are shipped the same day. Orders received on Friday after 12 PM will ship the following Monday.

Once your order ships, delivery time depends on your location and the shipping method selected at checkout.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Items should be returned in their original condition with all included parts, accessories, and packaging when possible.

Unopened items and items over $50 qualify for free return shipping. For eligible returns, we will provide a prepaid return label so you can send the item back easily.

Returns should be sent to:

Hummingbird Returns
1193 South River Rd
Cranbury, NJ 08512

Once the return is received and inspected, we will process the refund according to the original payment method.

Yes, we can help with exchanges if you received the wrong item, a damaged item, or if there is an issue with your product. Please contact us with your order number and a brief description of the issue so we can review the request and help you with the best solution.

We begin processing orders quickly so we can ship them out as soon as possible. If you need to change or cancel your order, please contact us right away with your order number. We will do our best to help, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

Your order number is included in the confirmation email sent after your purchase. If you cannot find your confirmation email, please check your spam or promotions folder. You can also contact us with the name and email address used at checkout, and we will help locate your order.

Please contact us as soon as possible with your order number and the correct shipping address. If the order has not yet shipped, we may be able to update the address. If the order has already shipped, we may not be able to change the delivery address, but we will help you review the available options.

If your order arrived damaged, defective, or different from what you ordered, please contact us with your order number, a brief description of the issue, and photos if available. We will review the issue and help arrange the best solution, which may include a replacement, exchange, or refund.

The MK3, MK3S Stealth, and MK13 are all designed for a smooth, comfortable head shave, but they are built for different shaving needs.

• MK3 uses a convex blade flex system, meaning the individual rotary blades flex outward. It works best for quick daily shaves with lighter or less dense hair growth.
• MK3S Stealth offers the same shaving performance as the MK3, but comes in a blacked out finish with an LED power indicator and upgraded water resistance compared to the standard MK3.
• MK13 uses a concave CenterFlex blade system, where the blades flex inward and stay in closer contact on curved or uneven areas of the head. It is engineered specifically for thick, dense, or coarser hair and provides a smoother, more powerful shave with less pressure and irritation.

If you are looking for a quick daily shave, the MK3 or MK3S Stealth is a great choice. If your hair is coarse, dense, or you want the gentlest possible shave with more cutting power, the MK13 is the better pick.

In many cases, this is related to how the product is cleaned, dried, charged, and stored over time.

If the product is regularly left in the shower or exposed to constant steam and moisture, it can affect the internal components and may compromise the water resistance over time. This can lead to charging issues, battery problems, or the product no longer turning on.

For best results, clean the product after use, dry it thoroughly, and store it in a cool, dry place away from the shower when not in use. Also make sure the charging port and product are completely dry before charging.

If your shaver or trimmer still does not turn on or charge after drying it fully and trying a different charging cable or power source, please contact us with your order number so we can help review the issue.

Our warranty covers defects in materials or workmanship under normal use for up to 1 year after delivery. If your product stops working due to a verified product defect, we will help review the issue and provide the best available solution.

Replacement blades are covered for up to 2 weeks after delivery if there is a verified defect. After that period, blades and accessories are considered normal wear items and are not covered under warranty.

The warranty does not cover damage caused by misuse, improper care, accidental damage, water or steam exposure from improper storage, or normal wear and tear.

If you believe your item may qualify for warranty support, please contact us with your order number, a brief description of the issue, and photos or videos if available.